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Cookies Policy

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Protecting and managing your online privacy

TMB is committed to protecting you and any data (anonymous or otherwise) that we collect about you online. This section tells you how we use cookies, why, and how this allows us to improve our service. It also tells you how you can manage what cookies are stored on your device. We call it our "Cookies Policy".

By using our websites (through any device) you agree that this Cookies Policy applies to that use in addition to any other terms and conditions which may apply.

We reserve the right to make changes to our Cookie Policy. Any such changes shall appear here and become effective immediately. Your continued use of our websites is taken as meaning that you agree to any such changes.

Cookies used by Your TMB

Below is a full list of the cookies used by Your TMB along with a description of what they are used for, and whether they are 'first' or 'third' party.

Where a cookie is a third party cookie, please visit the providers' website for more information.

Cookie Name

Description

_olocookie

This cookie is used by General Insurance to store session information related to the Home Insurance sales process.  No information is held specific to the customer. The data relates to how the customer arrived at the site.  The session data is only held for 1 day and is necessary to track the performance of our sales process. This is a third party cookie.

_Utma

The _utma cookie is part of Google analytics, and is primarily used to track visits to any site which uses Google analytics. _utma stores the number of visits made from your device, the time of the first visit, the previous visit, and the current visit.  This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.

_Utmb

The _utmb cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.

_Utmc

The _utmc cookie is part of Google analytics. __utmb and __utmc are used to check approximately how long you stay on any site which uses Google analytics: when a visit starts, and approximately ends. This cookie does not contain any personal information other than the IP address of your device. This is a third party cookie.

_Utmv

The _utmv cookie is part of Google analytics. It contains no specific customer data other than the IP address of your device, but is used to record Custom variables for segmentation. This is a third party cookie.

_Wt.control-305452-ta loans

Webtrends Optimize cookie, used to record how many times your device has been used to view pages on our website, and tailor the website to those items we consider may be of interest based on pages previously visited. The cookie does not store personal information other than the IP address of your device. This is a third party persistent cookie which is stored for 90 days from creation / last visit.

16183-MID

Part of the One Media Group (OMG) suite of cookies.

This cookie records what website the click came from and it’s referring URL.  No personal information other than the user's IP Address is collected. The function of this cookie is to help with campaign optimisation by providing details of which of our partners are driving the largest volume of credit card applications.

This cookie also allows us to remunerate our partners for successful credit card applications generated by referrals. This cookie does not allow either OMG or LBG to see any personal data of the customer's credit card application form.

This is a third party cookie.

16183-MID.sol

This cookie is used by OMG, a partner of LBG, to derive the same information as the 16183-MID cookie, however this cookie is only read by OMG if the standard cookie (16183-MID) is not present.

Acookie

ACOOKIE is a Webtrends optimise first party cookie. Lloyds Banking Group have a First party relationship with Webtrends who act on our behalf. Data contained in cookie includes visitor identifier (not personal details); which of our websites was visited; the time of last visit to one of our websites and the time of this visit.  This allows us to understand how recently your device was used to access our website.

Amnet453131

This cookie is used by an advertising agency, the Mileage Company, a partner of Lloyds Bank. The cookie works in conjunction with a tag placed on the confirmation page of the credit card application form. This serves the purpose of campaign optimisation by tracking which advertising is converting into applications and ensures the Mileage Company are using the most efficient advertising channels and are able to run their campaigns on the Lloyds Bank Avios Duo Card without being reliant on the Lloyds Banking Group sending data to them. No personal data other than an IP Address is stored on this cookie. This is a third party cookie.

Amnet922660

This cookie is used by an advertising agency, the Mileage Company, a partner of Lloyds Bank. The cookie works in conjunction with a cookie placed on the confirmation page of the credit card application form. This serves the purpose of campaign optimisation, to confirm the effectiveness of our online advertising. No personal data other than an IP Address is stored on this cookie. This is a third party cookie.

APSESSION

This cookie is used to keep the connection between your browser and our servers as you move around our website.  It uses a randomly generated identifier and does not contain any personal information other than your IP address.  This is a first party cookie.

ASP.net_sessionID

This cookie is used for storing the customers session ID which is used to identify the customer.  Session ID is then used to store the customers data for 15 minutes so they do not have to rekey information when navigating between pages. 

Calling_URL

Recognition of which URL a customer uses to access the secure site, in order to identify the appropriate branding to display.  This is a first party cookie.

dcConnector

The dcConnector cookie is used to manage the connection between DoubleClick and WebTrend analytics.  It enables better evaluation of advertising effectiveness.  This is a third party cookie.

DoubleClickID

This is an anonymous, unique identifier used to track how successful our advertising is.  The cookie allows the devices IP address to be sent to a website, but it doesn’t store the IP address or any other personal data.  This is a third party cookie.

halifaxcouk

This cookie is used to ensure that customers see fresh versions of the homepage each time they visit the page. So that they are not bored with the same message every time they see the page the cookie store which version of the home page they last saw and ensures they see the alternate rotation of the home page.

HBOSVISITOR

Website analytics and mapping customer journey.  Used to track customer journey information i.e. pages customers navigate to and web clicks undertaken within that specific journey. Used to improve site experience and effectiveness.  Contains a unique customer identifier.

Hx

Brand Identifier - ensures the correct branding is shown to customers within the secure site, dependant on which site they sign in through.

Hxsession

Used to maintain the connection between a customer's browser and their session during the sales process.  This is a first party cookie.

HxUse logincookie

This cookie stores the username of a customer on the sign in page, only works once the customer has requested this via the tick box on screen.  This is a first party cookie.

HxUse logincookie

This cookie stores the username of a customer on the log in page, only works once the customer has requested this via the tick box on screen.  This is a first party cookie.

IBUserID

This cookie stores the user ID of a customer on the log on page, only works once the customer has requested this via the tick box on screen.  This is a first party cookie.

Id

The Id cookie collects the following:

• An anonymous, unique identifier used to track advert delivery and conversion activity, and to build behavioural profiles for use in Google Ad Exchange or Google Content Network

• Recent click history for your device is also collected in encrypted form, this allows external advertisers to target users of the device with adverts based on perceived interests.

The cookie doesn’t store the IP address, but this is passed through to Google along with cookie by the browser.  Google then renders the IP address unreadable by removing the last 3 characters.

This is a third party cookie.

IDX

This cookie is used as part of the sign in process for Share Dealing.  This is a first party cookie.

JSESSIONID

This is an essential security cookie for Internet Banking.  This is a first party cookie.

ONTReqAuthenMethod

This cookie is used to help ensure the security of the connection between your browser and your session during the sales process.  This is a first party cookie.

SDMobilePreference

This cookie records whether the last user to access the Share Dealing site from the device visited the online site or the mobile site, and will instruct the service to open in the appropriate format for this visit. This is a first party cookie.

test/ 77tracking.com

This is an analytics cookie which allows us to understand how our paid advertising from Search is working. It allows us to understand traffic delivered from search advertising.   This is a third party cookie.

WT_FPC

The purpose of this cookie is to identify the visitor and the session to allow us to track usage of our websites so we can improve them.  Data contained in the cookie includes a visitor ID which is anonymous, the time of start and end of the visit.  This is a first party cookie.

Additional information

From time to time, we may embed external content from third party websites (e.g. Facebook, YouTube) within our website. Additionally, we partner with third parties who provide services for us which you can navigate to from our website. These third parties may use cookies, you can find out about their approach to cookies on their websites.